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Account Manager/Inside Sales

Shelby Township, MI 48315

Posted: 07/16/2018 Employment Type: Contract to Direct Category: Sales Representatives Job Number: 77213

Overview:
  • Reports to the Core Division Manager.
  • Two positions available.
  • Account management responsibilities include developing strong relationships with current customer/dealer base, connecting with decision makers to introduce additional product lines and meeting minimum account growth standards.
  • In this role you will operate with cross-functional internal teams (including Customer Service, Accounting and the Sales Administrator) to improve the customer experience and maximize growth.
  • A successful Account Manager should collaborate with the rest of our sales team to achieve quotas while keeping our customers satisfied and engaged with our products and services.

Responsibilities and Duties:
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long lasting customer relationships.
  • Ensure the timely and successful delivery of our products and maintain a closetful watch on products waiting to be shipped (ie backorder, special orders).
  • Clearly communicate the progress of monthly/quarterly goals and quotas to both the Core Division Manager as well as the Director of Sales.
  • Forecast and track key account metrics as well as product development metrics.
  • Maintain copious notes within each account clearly defining progress.
  • Assist with client requests or issues and escalate as needed.

Some additional points:
  • Role is inside sales only
  • The expectation is 30 outbound calls per day
  • Hours are 8-5, M-F (no weekends)
  • Will hire contract or direct full time depending on candidate quality
  • Full benefits after 90 days
  • Generous quarterly bonus based on performance
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