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Customer Service Manager

Burbank, California 91502 | Direct Placement

Post Date: 02/20/2018 Job ID: 75065 Category: Customer Service Representatives
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Job Summary:

Responsible for acquiring, planning, developing and supervising customer service activities.

Duties and Responsibilities:

Development of proposed services
  • Responsible for all turnover of service related activities
  • Responsible for customer service, reliability and dependability by providing all fields with the technical assistance that they require from the workshop.
  • Develop rental equipment activity
  • Develop Weld Lab services offer
  • Develop EDM process subcontracting
  • Evaluate the training needs/requirements from customers and plan/organize accordingly    

Operational duties
  • Functional Responsibility towards the customer service / workshop team depending on acquired workload (repair/calibration/parts, welding, small manufacturing/EDM, inventory management)
  • If identified, improvement of working methods
    (PDCA: plan-do-check-act = proposal of new methods, implementation, measure efficiency, improve if needed)
  • Organise and follow internal reporting on following subjects:
    • Plan and organize preventive maintenance and delegate specific tasks.
    • Production orders follow up
    • Supervise and follow up on actual progress of each individual repair job. 
    • Ensure that warranties are properly followed up, monitored, and documented.  

  • BS degree in Engineering or technical field preferred.
  • Experience in welding or welding or industrial equipment sales preferred.
  • Prior sales experience recommended.
  • Technically oriented individual, who can understand technology and its application.
  • Solid communication skills.
  • Out-of-the box thinking ability. Hands on, self starter.

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