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Customer Service Representative III

Compton, CA 90221

Posted: 02/26/2019 Employment Type: Direct Placement Category: Customer Service Representatives Job Number: 80444

Position Summary:

As a Customer Service Representative for the company  you will be charged with managing daily business transactions, assisting with technical questions and working as a liaison between the company’ s Sales, Production and Shipping departments and the company’ s global customer base.

Essential Duties and Responsibilities

• Provide pricing and delivery information, process orders, and submit transportation routing requests when necessary.

• Effectively, efficiently and respectfully respond to customer requests, questions and complaints.

• Stay up to date on customer guidelines, pricing, product changes, promotions, etc.

• Interface with the sales force, production and shipping in order to meet customer expectations.

• Utilize computer technology to handle high call volumes.

• Learn the company  product line and be able to answer basic to intermediate technical questions from customers.

Qualification/Requirements:

• Must be a self-starter and a problem solver

• Three to five years of customer service experience

• Must be a team player and willing to assist others when necessary

• Must be punctual

• Ability to focus on customers’ requirements and deliver upon their expectations

• Good listening skills

• Communicates with professional etiquette and positive demeanor

• Self-motivated and extremely organized

• Effective time management and follow-up skills

• Ability to perform in a fast-paced environment and to multi-task

• Proficient on PC/Internet. Microsoft Office Suite

• Must possess strong attention to detail and accuracy

• Demonstrates clear and effective written communication

• Preference given to candidates with safety product knowledge

Education

High School Diploma or Equivalent
Sales Force, Customer Service, professional, communication skills
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