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Customer Service Representative

Cypress, CA 90630

Posted: 10/02/2018 Employment Type: Contract Category: Customer Service Representatives Job Number: 78361

Duties and Responsibilities:
  • System Set-Up: Updating/maintaining all appropriate files within the AS400 systems, including Customer/Destination, Parts, Price.
  • Customer Communication, including Customer Destination Screening, Supplier Conference support.
  • Meetings (Internal & External) re: Supply Chain/Delivery (attend Supplier Chain Meetings, return and train appropriate team members.
  • Receive, analyze and process all orders from customers (EDI, non-EDI) facilitating Delivery, including Inventory Allocation, Shippers, Invoicing.
  • Backorder Tracking/Reporting (analyze and negotiate with customer on inventory allocation).
  • Partner with PC & Sales for Review of excess Inventory, recommendations for final buys, discontinuation or obsolescence.
  • Maintain close contact with customers regarding immediate and long range needs to Support PC Forecast, and Facilitate information flow from Customer to PC.
  • Maintain acceptable customer ratings, determining countermeasures for delivery, and reporting ratings and findings to QA.

Special Skills or Abilities:
  • Must possess exceptional communication skills to effectively communicate with all levels of Management and Customers.
  • Intermediate computer skills required; must be proficient in MS Office (Excel, Word, Powerpoint, etc). Knowledge of INFOR (AS400), System 21 (JBA, Aurora).
  • Must have experience working with customer web portals.
  • Experience in EDI set up/mapping a plus.

Education:
  • Requires a high school diploma, but associates degree or equivalent is preferred.

Experience/Knowledge:
  • Two to four years of experience working and interfacing with customers.
  • Background in automotive is a plus.

 

 
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