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Customer Service Representative

Shelby Township, MI 48315

Posted: 07/16/2018 Employment Type: Contract to Direct Category: Customer Service Representatives Job Number: 77214

Position Summary:
  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. 
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
  • Number of positions:  Two.

Responsibilities: All duties include, but are not limited to:
  • Manage large amounts of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling/help desk quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements:  All duties include, but are not limited to:
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree.
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