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Field Service Engineer--Lab Services

Edison, NJ 08899

Posted: 08/28/2018 Employment Type: Direct Placement Category: Biomedical Engineers Job Number: 77837

Position Summary:  
  • Responsibilities for this position include the performance of preventative maintenance, calibration and repair tasks for laboratory chromatography instrumentation and equipment.
  • This work is performed onsite at chemical and biological laboratory client facilities.
  • Responsibilities may also include supporting internal preventative maintenance, calibration, and repair programs. 

Duties and Responsibilities:
  • Provide on-site installation, calibration, minor repair, and preventive maintenance services on laboratory chromatography equipment within specified requirements.
  • Support internal calibration, minor repair, and preventive maintenance programs focused on areas of expertise through the development of procedures, training materials, and technical support processes.
  • Establish and maintain communication channels with assigned customers to ensure operational visibility.
  • Responsible for customer satisfaction pertaining to services provided.
  • Manage assigned work orders and document all facets of the work product in our Computerized Maintenance Management System (CMMS).
  • Provide accurate and timely reporting of service status and escalations pertaining to services.
  • Control and maintain all company assets, including tools, parts, and test equipment, needed to perform work tasks.
  • Promote teamwork and cooperation between internal Associates and partner staff.
  • Maintain a safe work environment, follow safety instructions / training, and utilize appropriate safety equipment.
  • Support and maintain internal quality system processes including continuous improvement.
  • Follow client quality requirements pertaining to services being provided.
  • Additional duties as specified.

Qualifications:  
  • Experience performing repair and maintenance tasks in a regulated laboratory environment. Experience with general laboratory equipment is preferred.
  • Ability to quickly learn and understand equipment functionality.
  • Ability to quickly learn and adopt client quality requirements.
  • Strict attention to detail is essential to this position.
  • Must be comfortable working individually or in a team setting.

Requirements:
  • BS degree in Chemistry or Biology.
  • A minimum of 2 years’ experience working in, or in support of, a GxP compliant laboratory.
  • Experience servicing chromatography equipment (LC, GC, MS).
  • Customer facing experience.
  • Knowledgeable understanding of office software including Microsoft Word, Excel, and Adobe Acrobat.
  • Must be comfortable with flexible scheduling and unplanned schedule changes.
  • A valid driver’ s license and proof of current auto insurance

Essential Functions:  
  • Extensive periods of standing and walking while performing services
  • Frequent bending, squatting and stair climbing
  • Extensive periods of sitting at a computer terminal documenting services
  • Use of both hands without restriction and manipulate small hand tools
  • Ability to lift at least 30 pounds waist high

Working Conditions:
  • This position requires some portion of work to be performed in a laboratory environment where special safety procedures will apply.
  • Work is performed in proximity to potentially hazardous chemicals and reagents.
  • This position may require periodic on call responsibilities after normal business hours.
  • Must be available to travel as needed to support clients.
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