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Field Service Engineer Lab Services

Austin, TX 78758

Posted: 10/16/2018 Employment Type: Direct Placement Category: Precision Instrument and Equipment Repairers Job Number: 78653

This field position is responsible for testing, calibration, verification, preventative maintenance, installation, and repair services on analytical laboratory instrumentation, medical analysis testing devices, kiosk equipment, power three phase high-voltage UPS and distribution equipment, and/or other and/or client equipment.

Essential Duties and Responsibilities:
  • Provides on-site preventative maintenance, repairs, performance verification' s, calibrations, and software/hardware upgrades on supported equipment.
  • Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
  • Responsible for customer satisfaction pertaining to services provided.
  • Responsible for following quality practices specified by and product vendors.
  • Manages assigned work orders and document all facets of the work product in Computerized Maintenance Management System (CMMS).
  • Provides accurate and timely reporting of service status and escalations pertaining to services.
  • Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
  • Controls and maintains all assets, including tools, parts, and test equipment needed to preform work tasks.
  • Promotes teamwork and cooperation between associates and partner staff.
  • Works regularly with the appropriate dispatcher for work assignments.
  • Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
  • Follows client quality requirements pertaining to services provided.
  • Supports and applies appropriate quality system processes.

Qualifications:
  • Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
  • Demonstrates a thorough understanding of the maintenance and repairs of the CSA supported equipment.
  • Relies on experience and judgment to plan and accomplish goals.
  • Proficient in the use field service tools and equipment.
  • Able to optimize performance, troubleshoot, and repair equipment independently.
  • Oral/Written communication: Excellent verbal and written communication skills.
  • Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
  • Works independently with limited to no direct supervision.

Education and Experience:
  •   6 – 9  years’ experience, trade and/or bachelor' s degree in related field.
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