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Internal Sales / Customer Support Rep

Irwin, Pennsylvania 15642 | Contract

Post Date: 03/06/2018 Job ID: 75259 Category: Customer Service Representatives

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This position is responsible for entering incoming orders, creating standard quotes, and supporting the Sales and Service Departments.

Role & Responsibilities:
  • Prepare and analyze sales data to identify non-active and under-performing accounts. 
  • Contact accounts to nurture and win business.
  • Identify targets for retrofit packages, develop quotations and work directly with accounts to win retrofit business.
  • Work with Customers, Engineering, and Technical Support to develop quotations for machine spare parts, consumables, tooling, etc. and work with customers to convert opportunities.
  • Perform contract reviews and book customer purchase orders in SAP.
  • Support Internal Sales Manager with various special projects.

Qualifications and Education Requirements:
  • High school diploma or equivalent. 
  • Business school preferred.
  • Customer Service/Internal sales experience preferred.
  • SAP experience a plus.
  • Good analytical and problem solving skills.
  • Able to understand machine tools and machine tool components.
  • Self-starter, with ability to work with limited direction in an office setting.
  • Excellent written and verbal communication skills.
  • Ability to follow tasks through completion efficiently and effectively in a fast-paced environment.
  • Able to comprehend and follow ISO procedures and processes relating to job performance and quality.
  • Team Player, with ability to work with all levels of employees from different functions and departments.

Additional Information:
  • Hours:  40/Week.
  • Shift: Monday – Friday, 8: 00 AM – 4: 30 PM (1/2-hour lunch).

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