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Technical Sales Support Engineer

Reading, PA 19611

Posted: 01/13/2023 Employment Type: Direct Placement Category: Mechanical Engineers Job Number: 95927

Job Description

JOB DESCRIPTION
Technical Sales Support Engineer Summary

The Technical Sales Support Engineer uses technical knowledge along with sales skills to provide advice and support on a range of products, for which a certain level of expertise is needed. The incumbent liaises regularly with other members of the sales team and colleagues from a range of departments with quotes and proposals for new clients from a technical perspective. This position is part of the Sales Engineering Team (SET) and reports to the Technical Sales Engineering Manager.

Primary Responsibilities and Duties
  •  Participates in SET activities, advising Director, Product Management and is an active participant in other planning sessions
  •  Collaborates with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
  •  Uses technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products
  •  Prepares and delivers technical presentations explaining products or services to internal customers and prospective external customers
  •  Assists in research and development new products across specific business lines
  •  Communicates directly with internal and external customers either on the phone or in email providing technical support
  •  Confers with customers and engineers to assess equipment needs and to determine customer requirements
  •  Collaborates with sales teams to understand customer requirements and provide sales support
  •  Plans and modifies products to meet customer needs
  •  Helps customers solve problems with installed equipment
  •  Recommends improved materials or machinery to customers, showing how changes will lower costs or increase production
Knowledge and Skill Requirements:
  •  BS degree in engineering discipline or 3-5 years of relevant experience
  •  Experience and familiarity with company products and lines of business a plus
  •  Time management and organizational skills
  •  Excellent communication skills, both verbal and written
  •  Strong computer skills Microsoft Suite, CRM/ERP/MSRP
  •  Occasional travel required
  •  Must be able to work in the US Competencies
  •  Previous experience as an Applications Engineer (working with customers, engineering analysis, design, making proposals, etc.) is required
  •  Requires effective oral and written communication skills, including customer-oriented telephone skills. Ability to communicate effectively and professionally with all levels of the organization and also individuals outside of the organization  Must be self-starter with the capacity and motivation to learn new things

Key Behaviors
  •  Are accountable to others
  •  Have the courage to challenge the status quo
  •  Are honest with co-workers and customers
  •  Able to be innovative problem solvers
  •  Are engaged team members
  •  Add value to the Company
  •  Expects excellence of self and others
  •  Overserves top customers
  •  Understands, simplifies and acts to improve processes

Work Environment
  •  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
  •  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  •  While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. Duties include data entry 80% of the time. The employee may lift, push or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
P-CHI-006
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