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Technical Support Engineer

Irwin, Pennsylvania 15642 | Direct Placement

Post Date: 02/02/2018 Job ID: 74834 Category: Mechanical Engineers

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This position is responsible for providing technical support to Customers, Service technicians, Internal Sales and Sales team to resolve technical issues of customers in a timely manner.

Roles & Responsibilities:
  • Technical trouble shooting to solve the issues and identify the spare parts for  customer in NA, China and Japan needs for complex systems.
  • Technical Support for new applications.
  • Assist in development of an upgrade technical solution for the customer by working with the customer, service technician and engineering.
  • Supporting and directing efforts of Service Technicians so they get good support in doing their job.
  • Working on special projects to improve customer and service technician’ s experience.
  • Training internal and external technicians.
  • Supporting sales on new customer opportunities.
  • Other duties as assigned by management.

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